Reference

How js9 Handles Your Personal Data

This Privacy Policy explains what data we collect when you use js9, how we use it, and what rights you have over it.

Data You ControlSecure Account StoragebKash, Nagad, Rocket PrivacyRight to Request DeletionContact Us Anytime
js9 How js9 Handles Your Personal Data
PRIVACY CONTACT

Reach Us About Your Data

Email Support Send your data request or privacy question to our support email. We respond to account-related privacy queries as quickly as our team can review them.
Live Chat Open the live chat from your account dashboard to speak with our support team directly about a data access or correction request.
Account Settings Some data preferences — like communication opt-outs — can be managed straight from your account settings page without contacting support.
HOW WE PROTECT IT

Security, Cookies, and Data Retention

Account Security

Your account is protected with SSL encryption and OTP verification on login. We do not store your bKash, Nagad, or Rocket PIN — those stay with your wallet provider.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Data Retention

We keep your account data while your account is open and for the period local law requires after closure. Data no longer needed is deleted from our systems on a scheduled basis.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or request deletion of your personal data. Contact our support team to submit a request and we will respond within a reasonable timeframe.

Common Questions About Your Privacy

We collect your name, contact details, and payment method information — including data tied to bKash, Nagad, or Rocket transactions — along with device and session data needed to secure your account.

We share data only with payment processors like bKash, Nagad, and Rocket, and only the minimum needed to complete your transaction. We do not sell your personal data to any third party.

Contact our support team via live chat or email from your registered account. We will verify your identity and process your request in line with applicable local law and our retention obligations.

We retain account data for the period required under applicable law after closure. Data we are not legally required to hold can be deleted on request once your account is closed.

We record transaction references to verify deposits and withdrawals, but we do not store your wallet PIN or full account credentials. Those remain with your wallet provider at all times.

This policy applies to all accounts, but the specific rights available to you depend on your local law and the eligible region from which you access js9. Check local regulations for your full entitlements.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.